• Maintain Your Vehicle’s Value – Dents decrease the resale value of your vehicle.
  • Paintless Dent Removal returns your vehicle to the original factory condition without affecting the factory paint finish.
  • Fast Turnaround Time – HRT offers a mobile same-day service, allowing you to get back on the road quickly or visit our modern repair center and enjoy a good coffee while you observe your car being repaired.
  • Warrantied Repairs – Each repair is backed by a limited lifetime warranty.
  • HRT works with all insurance companies

Paintless Dent Removal (PDR) at HRT is fast, reliable and guaranteed to be the highest quality.

Insurance Repairs

Hail Response Team work with all insurance providers across Australia and New Zealand. As an Australian Owned and Managed company, Hail Response Team is a market leader within the Hail Catastrophe Management industry.

Hail Response Team consistently outperform the market through innovations within technology and genuine customer service. With our strong company culture, we live each day by our 7 values (hyperlink to ‘about’ page) as we deliver an exceptional service.

Our industry leading team offer an ‘end-to-end’ repair solution for all of your insurance repairs. From our call centre support to our on the ground Customer Journey Ambassadors, Hail Response Team provides both insurers and customers a single reference point to ensure a frictionless experience throughout.

Our unique technology and ability to mobilise operations at scale immediately sets Hail Response Team apart from its competition, yet a genuine passion for authentic customer service maintains our position as the industry leader.

Before & After

Catastrophe Management

Hail Response Team have assembled the very best in the industry to offer their services within Catastrophe Management. Whether you are a Third Party Assessor seeking support or a Panel Shop looking to ‘scale up’ during peak demand times HRT is here to help.

With over 30 years’ international, working with OEM, Logistic companies, Dealership Groups, Insurance Companies, Global assessing companies, Paint and Panel shops HRT has established a strong reputation for unquestionable quality and cutting edge technology.

We are constantly innovating to remain ahead of the market, offering an end-to-end solution for all hail repairs. With such a strong reputation within the industry it is no surprise why more and more companies are choosing to partner with Hail Response Team.

Benefits of working with Hail Response Team (HRT)
  • Honesty and Transparency
  • Large scale assessments completed within hours
  • End to end claim management​
  • Consistent pricing in relation to severity​
  • Catastrophe Response Levels (CRLs) Proven model from small regional volumes through to major metropolitan events​
  • Customer experience professionals
  • Client portal – Repair status
  • Single point of contact to manage claim​
  • One stop shop for cycle of claim from allocation to invoiced completion of repair
  • Corporate Social Responsibility – Paperless company

Commercial Dealership Repairs

With an unquestionable quality and a passion for motoring it is no surprise that HRT has become one of the key repairers for Dealership Groups and Logistic Companies across Australia and New Zealand.

Hail Response Team have spent the time understand the Automotive Industry and recognise what common challenges commercial clients experienced post hail event, this has resulted in the creation of our 5 step solution. This process has been recognised internationally with OEM and global logistic companies utilising our service.

Quality is never compromised, we act as if your clients are our own clients, ensuring the highest of standard in everything we deliver. Communication, transparency and trust are key, we approach ever deal as a mutually beneficial partnership. Each commercial partner is appointed their own Commercial Partnership Manger, devised to spend the time understanding your business drivers, targets and ensuring consist and measurable outcomes.

Benefits of working with Hail Response Team (HRT)
  • Dealership network – Hail Warning Notifications
  • Dedicated Partnership Manager
  • Expectational communication, consistency  and reliability
  • On the ground within hours of engagement
  • Insurance assessments completed within 24 hours
  • Client Portal – Birds eye view of all your repairs
  • Scalability for fast turnaround time

If you wish to download our unique 5 step process, click here .

Paint and Panel Partnerships

Given our sister company “The Dent Academy” Hail Response Team is able leverage a large talent pool of highly trained technicians which often lead to Paint and Panel shops across Australia and New Zealand utilising our team.

Today this has been formulated into a streamline process whereby Paint and Panel Shops are able to scale up to capture the increase in demand for PDR post a hail event in their area. Given the sporadic nature of hail, this hybrid type of contracting is becoming more and more popular across the globe, in which Hail Response Team are leading the way across Australia and New Zealand.

If you wish to learn more about ways to scale up your operations during peak times, click here.

Call Centre

Hail Response Team operate a year-round call centre right here in Brisbane. Coupled with our cutting edge online customer portal our call centre staff are available 24 hours a day to handle all inbound enquiries to ensure customers are well informed throughout the repair process.

We see it as imperative to ensure a friendly and well informed consultant is always available to speak customers throughout the repair process.

Paintless Dent Removal


The team at HRT specialise in the repairs of cars, vans and motorbikes which have been damaged in a hail storm by using the method of Paintless Dent Removal (PDR).


HRT Rapid Response is small dents, minor touch ups bumper bars and scratches. Done at our repair centre.


It is a Combination Of Special Techniques. It encompasses Paintless Dent Removal Techniques that save you from replacing panels and refinishing with minor panel beating and spray painting.


HRT smart is a same day mobile service for the surrounding Brisbane area. Our Mobile dent repair fleet operates on site to remove small dents on your premises.